1. General Information
We are committed to maintaining a safe and secure purchasing environment for all customers. Due to the nature of digital goods, our store applies enhanced fraud prevention and risk control measures.
2. Fraud Prevention Measures
To protect both our customers and our business, we may implement the following security checks:
- automated transaction monitoring systems
- 3D Secure authentication for card payments
- verification of suspicious or high-risk orders
- velocity limits on repeated purchases
- manual order review in selected cases
3. Order Verification
We reserve the right to request additional verification from customers in cases where an order is flagged as potentially risky.
This may include:
- confirmation of identity
- payment method verification
- proof of purchase or ownership of payment method
Orders may be delayed until verification is completed.
4. Order Cancellation
We reserve the right to cancel or refuse any order if:
- fraud or abuse is suspected
- payment cannot be verified
- risk scoring indicates a high probability of chargeback or misuse
In such cases, a full refund will be issued where applicable.
5. Chargeback Prevention
We actively monitor transactions to reduce the risk of chargebacks. Customers are encouraged to contact our support team before initiating any dispute.
Unjustified chargebacks may result in:
- restriction of future purchases
- account limitations
- additional verification requirements for future orders
6. Security Commitment
We continuously improve our fraud detection systems to ensure safe transactions and protect legitimate customers from abuse.