Consumer Disclosures
By completing a purchase on our website, the customer acknowledges and agrees that:
1. Nature of the product
All products sold on this website are digital goods only, including gift cards, game activation keys, software licenses, and digital vouchers. No physical goods are sold or shipped.
2. No financial product or stored value
The products offered do not constitute financial instruments, electronic money, or stored-value accounts. We do not provide any wallet, balance, or account holding monetary value.
3. No cash value or withdrawal option
Purchased codes and digital products cannot be exchanged for cash, withdrawn, or redeemed for monetary value. They can only be used for their intended purpose on the relevant third-party platform.
4. Immediate delivery
All digital products are delivered instantly after successful payment. By placing an order, the customer explicitly agrees to immediate execution of the contract.
5. Platform responsibility
Use of purchased products is subject to the terms and policies of third-party platforms (such as Steam, PlayStation, Xbox, Epic Games, etc.). We are not responsible for any restrictions, bans, or limitations imposed by these platforms after delivery.
6. Customer awareness
By completing the purchase, the customer confirms full understanding of the digital nature of the product, its limitations, and the immediate loss of withdrawal rights once delivery is completed.
General Information
This Refund Policy applies to all products purchased through our website.
Due to the nature of our business, we primarily sell digital products, including but not limited to:
- gift cards
- digital game activation keys
- software licenses
- digital vouchers
All products are delivered electronically.
We operate as a direct digital distributor. All products are sourced from authorized suppliers and verified prior to sale.
We do not operate as a marketplace and do not allow third-party sellers on our platform. All products listed on our website are curated, validated, and sold directly by us.
No grey-market or unauthorized codes are knowingly offered.
Right of Withdrawal
In accordance with applicable consumer protection laws, customers have the right to withdraw from a purchase within 14 days.
However, this right does not apply once the delivery of digital content has begun, if:
- the customer has explicitly consented to immediate delivery, and
- the customer acknowledged that they lose the right of withdrawal upon delivery
By placing an order on our website, the customer:
- agrees to immediate fulfillment of the order
- acknowledges that the right of withdrawal is lost once the product is delivered
Non-Refundable Products
All digital products are non-refundable once they have been delivered.
A product is considered delivered when:
- the activation code is displayed on screen, or
- the code has been sent via email or made available in the customer account
Invalid or Non-Working Products
If a product is proven to be defective or not working:
- the customer must contact support
- provide clear evidence of the issue
We will investigate the issue with the supplier and:
- provide a replacement, or
- issue a refund if the issue is confirmed
Fraud Prevention and Order Review
We reserve the right to:
- delay or cancel orders flagged as high-risk
- request additional verification from the customer
In such cases:
- refunds may be issued if the order is not completed
Chargebacks and Disputes
Customers are encouraged to contact our support team before initiating a chargeback.
Unjustified chargebacks may result in:
- suspension of future purchases
- account restrictions
Third-Party Platform Responsibility
We are responsible for:
- payment processing
- correct product delivery
- providing valid and authentic digital codes
- customer support related to purchases
However, once a product has been successfully delivered, its usage is subject to the terms and policies of the respective third-party platform (e.g. Steam, PlayStation, Xbox, Epic Games, etc.).
We are not responsible for any actions taken by these platforms, including but not limited to:
- account bans or suspensions
- regional restrictions or incompatibility
- content removal or service limitations
- enforcement of platform-specific terms of service
These actions are made independently by the third-party provider and are outside of our control.
Any issues related to platform decisions should be addressed directly with the respective platform’s support.
Contact
For any refund-related inquiries, please contact:
[email protected]
OneStop Digital LLC
Final Provisions
This document constitutes the original version.